In the event of a dispute concerning an online purchase or a service provided by A Ponte – Europe that is not resolved after contacting our customer service (info@aponte-colab.com), any customer has the option of requesting the use of mediation, within a maximum period of one year from the date of the written complaint, through registered post with acknowledgment of receipt to A Ponte – Europe. The contact details of the mediator are: Bayonne Médiation, 32 rue du Hameau, 64200 Biarritz, France (www.bayonne-mediation.com).